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Report a faulty or dangerous product
Quick safety checklist, plus useful information on what to do in case you own dangerous products
The laser beam in the pen is too powerful and the product is not correctly labelled. Direct viewing of the laser beam could cause damage to sight. The product does not comply with the relevant European standard EN 60825-1 with respect to labelling.
The amount of chromium (VI) found in the leather is too high (measured value up to 6.7 mg/kg). Chromium (VI) is sensitising and may trigger allergic reactions. The product does not comply with the REACH Regulation.
If a child puts the toy in the mouth and falls face down, the protruding guitar neck could obstruct the airways and cause injuries around the pharynx or trachea area. The product does not meet the requirements of the Toy Safety Directive or the relevant European standard EN 71-1.
The user may access live parts because the cover of the flashing unit is not tightly secured and the cable detaches easily. The product does not comply with the requirements of the Low Voltage Directive and the relevant European standard EN 60598.
The cable is too thin and not sufficiently resistant, meaning that it could deteriorate, leaving the live conductors accessible which the user could touch. The product does not comply with the requirements of the Low Voltage Directive and the relevant European standard EN 60598.
The electric blanket can be connected directly to the power supply without the control unit. If used in this way, the electric blanket will overheat and a vulnerable person could suffer heatstroke. The product does not comply with the requirements of the Low Voltage Directive and the relevant European standard EN 60335.
The migration of cobalt from the clay is too high (measured value: 51 mg/kg). The contact with the skin during playing may trigger allergic reactions. The product does not comply with the requirements of the Toy Safety Directive and the relevant European standard EN 71-3.
The mallet and the keys can easily break generating small parts (e.g. the small ball at the end of the mallet). A small child may put these small parts in the mouth and choke on them. The product does not comply with the requirements of the Toy Safety Directive and the relevant European standard EN 71-1.
The live cap of a light bulb is accessible when it is inserted in the lamp holder. The product does not comply with the requirements of the Low Voltage Directive and the relevant European standard EN 60238.
