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Report a faulty or dangerous product
Quick safety checklist, plus useful information on what to do in case you own dangerous products
The creepage distances and insulation clearances between the primary and secondary circuits of the charger are too small. This can lead to the user receiving an electric shock from accessible parts of the product or to a fire. The product does not comply with the requirements of the Low Voltage Directive and the relevant European standard EN 61558.
Due to errors in the manufacturing process, the connection between shaft and head (pick) may not be adequate. As a result, the head may become detached from the shaft during use. The product does not comply with the Personal Protective Equipment Directive.
The glue contains 1,2 dichloroethane and benzene (measured values: dichloroethane 70% and benzene 0.6%). Benzene and 1,2 dichloroethane are carcinogenic and toxic if inhaled or if they get in contact with the skin. The product does not comply with the REACH Regulation.
The aluminium crown of the forks can separate from the steerer tube or from the fork legs. This may cause the rider to fall. 3 accidents reported.
The plastic material (PVC) of the plastic bag contains an excessive amount of cadmium (measured value up to 0.034%). The product does not comply with the REACH Regulation.
The rivets attaching the toothed cam to the ascender body may not have been fitted correctly. The cam and indeed the entire ascender may therefore become detached from the rope. There is also a risk that the rivets which attach the safety catch to the toothed cam have not been fitted correctly, thus increasing the risk that the ascender may become detached from the rope. If the ascender becomes detached from the rope, the user could fall from a height resulting in serious or fatal injury. The product does not comply with the Personal Protective Equipment Directive.
The safety stitching may be missing. This would cause the immediate failure of the product when loaded. The user could consequently fall from a height resulting in serious or fatal injury. The product does not comply with the Personal Protective Equipment Directive.
The unauthorised repairs to the webbing of the harness could fail, resulting in the climber falling from a significant height, leading to serious injury or death. The product does not comply with the Personal Protective Equipment Directive and the relevant European standard EN 12277.
The battery charger for the gloves is not sufficiently insulated and live parts may become accessible, causing an electric shock. The product does not comply with the requirements of the Low Voltage Directive and the relevant European standard EN 60335.
A defect in the gate of the carabiner could cause the carabiner to fail or function incorrectly. As a consequence, the user could fall from a height. The product does not comply with the requirements of the Personal Protective Equipment Directive.
