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Report a faulty or dangerous product
Quick safety checklist, plus useful information on what to do in case you own dangerous products
The product overheats and could burst into flames during use causing burns to the scalp, head and hands and leaving live parts accessible that could lead to an electric shock if touched by users. The product does not comply with the Low Voltage Directive and the relevant European standard EN 60335.
The amount of Chromium (VI) in the leather of the insole is too high (measured value 65.5 mg/kg). Chromium (VI) is sensitising and may trigger allergic reactions. The product does not comply with the REACH Regulation.
The toy breaks easily, generating small parts (crank handle, cap of fluid container). A child may put the small parts in the mouth and choke. The product does not comply with the requirements of the Toy Safety Directive and the relevant European standard EN 71-1.
The plastic material of the toy animals contains di-(2-ethylhexyl) phthalate (DEHP) (measured value 8.95 % by weight). This phthalate may harm the health of children, causing possible damage to the reproductive system. According to the REACH Regulation, the phthalates DEHP, DBP and BBP are prohibited in all toys and childcare articles.
Parts of the mobile (e.g. blue ring, small pink, green and blue balls) may break or detach and generate small parts. A small child could put the small parts in the mouth and choke on them. The plastic of the packaging is too thin: if a child plays with the packaging, the plastic can cover the mouth and nose causing the child to suffocate. The product does not comply with the requirements of the Toy Safety Directive and the relevant European standard EN 71-1.
The eye and the claws of the toy detach easily, generating small parts. A small child could put them in the mouth and choke. The seam on the back of the toy opens easily. A small child could access the stuffing material, put it in the mouth and choke. The product does not comply with the requirements of the Toy Safety Directive and the relevant European standard EN 71-1.
The eyes of the toy easily detach, generating small parts which could be put into the mouth by a small child and cause choking. Furthermore, seams located on the bear under the heart open easily. A small child could thus access the stuffing material, put it in the mouth and choke. The product does not comply with the requirements of the Toy Safety Directive and the relevant European standard EN 71-1.
The rattles can break, generating small, sharp parts. A small child could put these in the mouth and choke or be injured by the sharp parts. Additionally, the fish and lobster-shaped rattles are too long. A small child could put them in the mouth where they can get stuck and obstruct the airways. The product does not comply with the requirements of the Toy Safety Directive and the relevant European standard EN 71-1.
The product is not earthed and could become live in the event of a fault with the insulation. The dimensions of the plug pins are not correct and the user could consequently touch live parts. The product does not comply with the requirements of the Low Voltage Directive and the relevant European standard EN 60598 and the relevant national standard BS1363.
The plastic material of the doll contains di-(2-ethylhexyl) phthalate (DEHP) (measured value more than 20% by weight). This phthalate may harm the health of children, causing possible damage to the reproductive system. According to the REACH Regulation, the phthalates DEHP, DBP and BBP are prohibited in all toys and childcare articles.
